Privacy Policy

Introduction

Playmoingstore, owned by Carmen Buzon Gonzalez, with registered address at c/ Mar Egeo, 33, Alcala de Guadaira, 41500 Seville, Spain, hereinafter referred to as Playmoingstore, is committed to ensuring that your personal information is protected and not used improperly.

This document explains who is responsible for processing your data, for what purposes your personal information will be processed, the legal basis for such processing, how it is collected, why it is collected, how it is used, what rights you have, and the processes in place to protect your privacy.

By providing your personal information and using our website, you confirm that you have read and understood the terms relating to the protection of personal data set out herein. Playmoingstore undertakes to comply with applicable national and European data protection legislation, and aims to process your data in a lawful, fair and transparent manner.

Playmoingstore is the data controller for the personal information it processes about its customers. If you have any queries, comments, concerns or suggestions regarding how we use your personal information, please contact us at playmoingstore@playmoingstore.com

Use of the Service

The customer agrees to use Playmoingstore's services diligently and lawfully, and undertakes to refrain from:

•        Using the services in a manner contrary to the law, morality, public order, generally accepted standards, or Playmoingstore's terms and conditions.

•        Reproducing, distributing or making available to the public, through any form of public communication, or transforming or modifying the services, unless authorised by the relevant rights holder or permitted by law.

•        Infringing any intellectual or industrial property rights belonging to Playmoingstore.

The customer shall be liable for any damages of any nature that Playmoingstore may suffer as a result of any breach of the obligations set out above. Playmoingstore is entitled to suspend the service or exclude the customer from the website in the event of an alleged breach of these conditions or applicable law.

All content, trademarks and trade names mentioned on this website are the exclusive property of their respective legitimate owners. Playmoingstore makes lawful use of them to identify content, in accordance with trade mark law limitations.

Playmoingstore reserves the right to update, remove, restrict or block access to content at any time, temporarily or permanently, and to deny website access to customers who misuse content or breach any of the conditions set out in this document.

For What Purposes Do We Collect Your Personal Information?

The main reason we collect your personal information is to provide and improve the service you expect from our online store. Specifically, we collect your personal information to:

•        Manage your purchases, orders or requests.

•        Handle enquiries, suggestions and complaints for their management and resolution.

•        Carry out analysis of customer behaviour when using the website www.playmoingstore.com

•        Keep you informed about products, offers and opportunities via email or other channels, always with your consent or within the framework of a prior commercial relationship.

We collect personal information through different means: when you fill in a form, make a purchase, subscribe to our newsletter, or through other interactions. The personal information you typically provide includes: name and surname, address, email address, contact telephone number and payment details.

The website may also collect anonymous statistical information from all visitors (page load times, sections visited, most popular content, etc.) in order to detect and fix errors and improve website performance. This information is collected through cookies; for more information please see our Cookie Policy.

Newsletter and Advertising Exclusion Lists

Commercial communications sent by email (newsletter) are only sent to customers who have given their consent upon registration or purchase, or within the framework of a prior commercial relationship, in accordance with applicable Spanish and European legislation on information society services and data protection.

Playmoingstore respects advertising exclusion registers, including the Robinson List (Registro de Exclusion Publicitaria), managed by Adigital. In compliance with current regulations, addresses registered in such lists are excluded from commercial mailings, unless a prior contractual relationship exists with the recipient.

If at any time you wish to stop receiving our newsletter, you can unsubscribe simply by sending an email to sales@playmoingstore.com stating your unsubscribe request. Your request will be processed immediately and no further steps are required.

Social Media

Information collected by Playmoingstore through social media may include personal information that is publicly available online. These social networks have their own privacy policies, which we recommend you review before using them.

If you interact with Playmoingstore through Twitter, Facebook, Instagram or other social networks, you expressly consent to the processing of your personal data in accordance with those networks' privacy policies. In accordance with EU Regulation 2016/679 (GDPR), Playmoingstore may process data from its followers or community members in order to send them promotions or updates relating to the store's activity.

Users should exercise particular caution when sharing personal information on social networks. Playmoingstore is not responsible for information posted by users, although any user who finds their personal data published without consent may request its removal.

Legal Basis for Processing

Playmoingstore processes your personal information on the following legal grounds:

•        Performance of a contract and/or commercial relationship.

•        Compliance with legal obligations.

•        Legitimate interest: for security purposes, fraud prevention, service improvement, or managing enquiries and complaints.

•        Your explicit consent: for example, for sending the newsletter.

Playmoingstore reserves the right to modify these terms and conditions at any time. Any such changes are accepted by the user each time they make a purchase through the website, so we recommend reading them carefully on each visit.

How Can You Manage Your Communication Preferences?

You can change how Playmoingstore contacts you by:

•        Sending an email to sales@playmoingstore.com or playmoingstore@playmoingstore.com

•        Calling our Customer Service line: +34 661 196 658

If you have never requested to receive our newsletter and would like to subscribe, you can do so on our website or by sending an email to playmoingstore@playmoingstore.com

Who May Playmoingstore Share Your Personal Information With?

Playmoingstore will not share your personal data with third parties, except with IT technicians or tax advisors who process it under a duty of confidentiality, and with public authorities, courts and tribunals where legally required.

How Long Do We Store Your Personal Information?

Your personal information is only stored for as long as Playmoingstore needs it for the purposes for which it was collected, and in accordance with the legal basis for processing under applicable law. Your data will be retained for as long as a contractual and/or commercial relationship exists, or until you exercise your right to erasure, cancellation and/or restriction of processing.

How Can You Exercise Your Rights?

You have the right to:

•        Access your personal information.

•        Request the rectification of inaccurate data.

•        Request erasure when the data is no longer necessary for the purposes for which it was collected.

•        Object to processing or request its restriction on grounds relating to your particular situation.

•        Exercise the right to data portability.

You may exercise your rights free of charge by emailing playmoingstore@playmoingstore.com. You may also lodge a complaint with the Spanish Data Protection Agency (Agencia Espanola de Proteccion de Datos), particularly if you are not satisfied with the response to your request. Further information is available at www.aepd.es

How Does Playmoingstore Protect Your Personal Information?

Playmoingstore is committed to protecting your personal information through the use of appropriate technical and organisational measures. All commercial transactions are carried out in a secure server environment using SSL (Secure Socket Layer) protocol.

If you are under the age of 18, please do not attempt to register as a user on our website. If personal information from a minor is obtained in error, it will be deleted as soon as possible.

Recommendations and Precautions

For your security, we recommend:

•        Never share your username or password with anyone.

•        Do not write down your credentials in easily accessible places.

•        Always use our SSL security system.

•        Always log out of your browser session after accessing secure areas or entering your credentials.